| | Thursday, May 18, 2000 | 08:30-09:00
| Refreshments | 09:00-11:00 | Global Marketing and Service: Marketing and Services Introduction by Alex Pressman, President and CEO, Uniscape, Inc.
| 11:00-11:15
| Refreshments | 11:15-12:00 | How Global Are We? (Midpoint Recap) Dr. Douglas-Val Ziegler, Sr. Director of Globalisation, Clarify Corporation Michael G. McKenna, Globalisation Strategist, Sybase, Inc. | 12:00-13:00 | Luncheon
| 13:00-15:00 | Distributed Operations and Technology Integration: Operations and Technology
| 15:00-15:15 |
Refreshments | 15:15-17:15 | Research and Development in a Small World: Research and Development
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